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Frequently asked questions

Quick answers about coins, purchases, photos and your account.

How do coins work?

Coins are V-Companions's in-app currency. You use them for clothing, gifts, homes, cars, generated photos and to bring a companion back online. Buy them any time from the coin button in the header.

What do photos cost?

Each generated photo costs 100 coins. You'll always be asked to confirm before any coins leave your balance.

Where can I see what I spent?

Your Account page shows a live coin balance and a receipt for every purchase, including the date, item and balance before and after.

Can I save a photo to my phone?

Yes — every photo in chat has a Download button that saves the image straight to your device.

I bought something by mistake. Can it be removed?

Gifts, homes and cars on your partner's page each have a Remove button. For anything else, send us a message through Help & Support and we'll sort it out.

Why did my companion go offline?

Chat sessions run for 45 minutes. After that your companion steps away, and you can bring them back for 100 coins.

How do I contact a human?

Open Help & Support in the header and send the form, or email vcompanions5@gmail.com. We reply, usually within one business day.

Still stuck?

Open Help & Support from the header on the main page and send us the details.